24/7 free Vet Assist calls
- Exclusively for Perfect Pet policyholders
- Free-to-use, whenever and wherever you are
- Fast, professional advice - no appointment needed
Rated 'Excellent' on Trustpilot
From over 15,000 independent reviews.
Worried about your pet? Get expert veterinary advice now.
Whether your dog or cat is acting strangely or you’re simply uncertain about a symptom, our Vet Assist service gives you instant access to a qualified veterinary expert, by phone or video call, any time, day or night. This service does not replace your vet’s in-person care, but it supports you in making the right call at the right time.
-
A real-life vet nurse is ready to answer your call
-
Your pet's symptoms will be expertly assessed
-
You'll get clear guidance on what to do next
Connecting you with an expert
Vet Assist is here to give you quick, professional advice from a real veterinary team, offering peace of mind at home. Get round-the-clock expert reassurance before you rush to the clinic, without the unnecessary worry or expense.
No jargon. No waiting rooms. Just clear, reliable veterinary advice you can trust. Why use Vet Assist?
- Peace of mind, anytime and anywhere you are
- Fast, professional advice - no appointment needed
- May help avoid unnecessary vet visits
- Free service, all part of our commitment to pet health
Trusted veterinary triage - avoid unnecessary vet visits
Visiting the vet when you’re not sure is stressful for both you and your pet.
We’re here to help you to understand your pet’s health by giving you confidence and peace of mind, knowing you’ve done the right thing.
Using the Vet Assist service will not count as a pet insurance claim or affect any future claims.
Vet Assist Calls
FAQs
You can call Vet Assist on 03333 320 480. Please have your Perfect Pet policy number to hand.
Yes, this service is exclusively for Perfect Pet policyholders. You can call as often as needed, 24/7. Please have your policy number to hand.
Calling Vet Assist will not count as a claim on your pet insurance policy. Using the service will also not affect any current or future claims, or your renewal premiums.
Vet Assist is completely free to use for Perfect Pet customers. Check with your network provider for any charges they may apply.
No. It’s for guidance when you’re unsure. If your pet is in clear distress, you’ll be advised to go to an emergency vet immediately.
Vet Assist does not replace in-person care provided by your veterinary practice.
You’ll get practical advice tailored to your pet’s condition, and clear direction on what to do next – whether to keep an eye on things at home or visit your vet. We’re here to help you make the right decision on what to do next when it comes to your pet’s health.
Join the Perfect Pet pack today for cover that speaks your pet’s language
Regulated by the Financial Conduct Authority.
